Dear friends and clients,

We are living in unprecedented times, but we are facing these challenges and uncertainties together. As a business, the Caliber Insurance Brokers team is working to do everything we can to continue to be there for you, providing the high level of service you are accustomed to.

For those of you who currently hold insurance with us, are awaiting a quotation, or are about to get your new policy, we are still here for you and we are taking all the necessary precautions in order to fulfill these duties safely. 

With the information we have regarding COVID-19, we are taking the necessary and appropriate steps to keep everyone’s health and safety a top priority. One of those steps is to limit contact, as such we have shortened our hours to 10-4, Monday-Friday, and our offices are currently closed to the public as we do our part to encourage social distancing by working 100% remotely.

Through email, phone, or video, we can provide you with updates on current market conditions, rates, and set up action plans to ensure you are receiving all the services you need. Our team has ensured that each one of us has fully equipped home-offices set up to continue serving you, our valued clients, at full capacity. 

The health of our clients, our team, and the general public are our highest priority, and we urge you to join us in focusing on the health and safety of our community during these trying times. As per the Government of Canada: 

Together, we can slow the spread of COVID-19 by making a conscious effort to keep a physical distance between each other. Social distancing is proven to be one of the most effective ways to reduce the spread of illness during an outbreak.

This means making changes in your everyday routines to minimize close contact with others, including:

  • avoiding crowded places and non-essential gatherings
  • avoiding common greetings, such as handshakes
  • limiting contact with people at higher risk like older adults and those in poor health
  • keeping a distance of at least 2 arms-length (approximately 2 metres) from others

Proper hygiene can help reduce the risk of infection or spreading infection to others:

  • wash your hands often with soap and water for at least 20 seconds, especially after using the washroom and when preparing food
    • use alcohol-based hand sanitizer if soap and water are not available
  • when coughing or sneezing:
    • cough or sneeze into a tissue or the bend of your arm, not your hand
    • dispose of any tissues you have used as soon as possible in a lined waste basket and wash your hands afterwards
  • avoid touching your eyes, nose, or mouth with unwashed hands
  • clean the following high-touch surfaces frequently with regular household cleaners or diluted bleach (1 part bleach to 9 parts water):
    • toys
    • toilets
    • phones
    • electronics
    • door handles
    • bedside tables
    • television remotes

If you are a healthy individual, the use of a mask is not recommended for preventing the spread of COVID-19.

Wearing a mask when you are not ill may give a false sense of security. There is a potential risk of infection with improper mask use and disposal. They also need to be changed frequently.

However, your health care provider may recommend you wear a mask if you are experiencing symptoms of COVID-19 while you are seeking or waiting for care. In this instance, masks are an appropriate part of infection prevention and control measures. The mask acts as a barrier and helps stop the tiny droplets from spreading you when you cough or sneeze.

Most importantly, stay positive and continue to support each other. We can and we will get through this together, growing closer and stronger as a community.

The Caliber Insurance Brokers team is still here to answer any questions you may have, so please don’t hesitate to reach out, even if it’s just to chat. 

You can do this. Take care and stay safe. 

-The Caliber Insurance Brokers team